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The Odor Answer Line: 800-558-6723

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Ozone Generator

The Odor Answer Line: 800-558-6723

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Call us for any questions you may have on how to treat particular odors or which model to choose.

The Odor Answer Line:

800-558-6723

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OdorFree Machines

2019 Centre Pointe Blvd

Tallahassee, FL 32308

fax: 850-893-3278

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Ozone Safety

Ozone generators are for use in unoccupied spaces and not running when people or pets are present. While O3 is a powerful oxidizer that will eliminate most odors, long-term exposure is not recommended by government agencies because it can contribute to eye and respiratory irritation. More…

These are valid safety concerns because the ozone breaks apart molecules as part of the oxidation process, especially odor causing molecules. However, humans and pets are also made up of molecules, so ozone at high levels has the potential to irritate the eyes and respiratory system, especially those with asthma or COPD. Therefore, ozone should be used with caution.

In the recent past, some direct marketing companies sold air purifiers that produce ozone to consumers for use in occupied spaces. This created concern at the EPA, the FDA and the American Lung Association, which resulted in adverse publicity for the ozone industry. For decades prior to that time, ozone had been used commercially in the hotel, apartment, janitorial, water and fire damage remediation industries and many others, while spaces were unoccupied. So the state of California now has ozone restrictions for consumer air purifiers, and industrial ozone cleaners like the OdorFree have special labeling requirements. Beware of any type of air purifier that produces ozone and claims the product is for use in occupied spaces. Less

High Output Claims

Sellers on the internet often make false claims regarding the performance of their products in order to obtain a sale. Beware of sales claims for ozone generators with very high ozone output at a price that seems to be too good to be true. More…

In the event these units were creating the extremely high levels of output claimed, the ozone would be causing unseen damage to vulnerable materials like speakers, leather furniture, electronics and other materials. Once ozone reaches a certain level, degradation and deterioration of materials begins. Ozone can do great things, but as with any substance, too much or excessive levels will create problems. And extreme levels are not required for permanent odor removal. Moderation is the key to a successful ozone treatment.

Ozone output levels can vary as a result of air temperature, humidity, barometric pressure and other factors. And there are no set standards or protocols for testing ozone production in milligrams per hour (mg/hr). A high output number is sometimes posted simply to attract buyers. Unfortunately, there is no authority to prevent this type of misinformation from being uploaded and distributed on the web.

The vast majority of portable ozone generators sold in the US for commercial use employ ceramic plates. These machines generally produce ozone at output levels of 300 mg/hr to 2,000 mg/hr for the purpose of permanently removing odors. Mica plates fell into disfavor by most companies decades ago because they were not serviceable. Recently, they have reappeared with internet sellers. Less

Check the Warranty

All ozone generators require periodic cleaning of the ozone producing elements to continue operating. Beware of units offered on the Internet that cannot be maintained by the buyer because they will stop functioning after a period of time. The OdorFree carries a 5 year warranty because it is built to be easily maintained. More…

Many ozone generators have a very short lifespan. Always check the details of the warranty that a manufacturer provides. Ozone can be corrosive and all ozone producing elements build up a film on the plates that dramatically reduces output. Even plates protected by a filter will build up a microscopic film on the plates over time that causes the ozone production to drop. Beware of ozone plates that cannot be removed and cleaned by the end user.

This is especially true of mica plates because the material cannot be cleaned and alignment is very important. So the mica plates have to be permanently built into a handmade assembly for protection. Thus, the mica assembly can become the most expensive component, by far, in the entire unit. Once the inevitable microscopic film builds up on the mica plates or corrosion occurs, ozone output drops dramatically, making it a throwaway product or requiring a costly return to the factory. The most expensive part in the unit will need regular maintenance but cannot be serviced, so the warranty can become somewhat meaningless. Less

The OdorFree Trial: 30 day money-back guarantee

The OdorFree 30 Day Trial and Free Returns

For 30 days from the date of receipt of an OdorFree generator the buyer may return the unit for any reason. Simply contact Customer Service at 800-558-6723 for an authorization number and prepaid shipping label. Return the unit in the original packaging and a full refund will be issued.

5 Year Warranty

5 Year Warranty

For 5 years from the date of purchase by the original owner, SD International will replace any defective part due to a manufacturing defect at no charge. The customer is responsible for packaging the product safely and shipping it to our Service Center. The unit is then repaired and shipped back to the customer at no charge.

For the first 90 days from original date of purchase, SD International will replace or repair the product without charge to the customer should the unit prove to have a manufacturing defect or shipping damage. Simply contact Customer Service at 800-558-6723 for an authorization number and prepaid shipping label.

Call 800-558-6723 for additional information.

- Fast Free Delivery -

Free UPS Shipping to the U.S. and Canada on all Ozone Generators.
Orders received by 1:45 EST (Eastern) will be shipped the same business day.
Lower 48 states - Most shipments arrive in 2 business days. In certain situations or locations, UPS may take a day or two longer.
We provide a 50% discount on UPS Next Day or 2nd Day Air shipments at checkout.
Canada, Alaska, and Hawaii - Arrives in 5-7 business days. Import fees collected upon delivery in Canada.
International Shipments - Normal delivery is 10-12 business days. Import fees collected upon delivery.
U.S. Postal Service and other shipping methods available upon request.
Cannot be shipped to California. Does not meet CARB requirements.

Call 800-558-6723 for additional information.

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